Payment and Refund Policy
This Payment and Refund Policy was last updated on 19 September 2026.
Scope of the Policy
This policy applies to all payments made for enrolment in specialised courses offered by showridgefy covering live production decks and control rooms including multi-camera switching live broadcasting techniques real-time video operation and professional management of television and streaming productions. It covers both individual course bookings and any bundled training packages purchased through the website. The policy governs transactions for digital course access physical materials where supplied and related services delivered to customers in the United Kingdom.
Prices Currencies Taxes and Additional Charges
All prices are quoted in British Pounds Sterling. Course fees are inclusive of value added tax at the prevailing rate unless otherwise stated. Additional charges may apply for optional extras such as printed workbooks or extended access periods. showridgefy reserves the right to adjust prices prior to booking confirmation but will honour the price quoted at the time of order placement. Currency conversion fees charged by the customer's bank or card issuer are the responsibility of the customer and are not refundable by showridgefy.
Accepted Payment Methods Payment Authorisation and Payment Security
Payments are accepted via major credit and debit cards through a secure third-party processor. Bank transfers may be arranged for corporate bookings upon request. All transactions are authorised in real time and funds are held pending successful enrolment confirmation. Payment details are processed using industry-standard encryption and showridgefy does not store full card numbers on its systems. Authorisation failure will result in the booking not proceeding until resolved.
Order Booking or Service Confirmation and When a Contract Is Formed
A binding contract is formed once payment is successfully authorised and an email confirmation is issued by showridgefy. This confirmation outlines the course details start date access credentials and any applicable terms. Until this point the booking remains provisional and either party may withdraw without penalty.
Cancellation Rights and Applicable Cancellation Periods
Under UK consumer law customers have a fourteen-day cooling-off period from the date of contract formation during which they may cancel without giving a reason. For digital content the right to cancel ends once the customer begins accessing the course materials. Cancellations must be notified in writing to [email protected].
Refund Eligibility Exclusions and Non-Refundable Items or Services
Refunds are available for cancellations within the cooling-off period provided no substantial course content has been accessed. Non-refundable items include any physical materials already dispatched and any promotional discounts applied at purchase. Courses started or completed are excluded from refund eligibility except where required by law.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund the customer must email [email protected] with their full name order reference number date of purchase and a clear statement of the refund request. Supporting documentation such as proof of payment may be requested. Requests received outside business hours will be acknowledged on the next working day.
Inspection Approval Rejection and Notification of the Refund Decision
showridgefy will inspect the request within five working days and verify eligibility against access logs and purchase records. The customer will receive written notification of approval or rejection including reasons for any refusal. Approved refunds will proceed to processing while rejected claims may be appealed with additional evidence.
Refund Method Processing Time and When Funds Should Reach the Customer
Refunds are issued to the original payment method within fourteen days of approval. Processing times vary by card issuer but funds typically appear within three to five working days after initiation. Bank transfer refunds may take up to ten working days to clear.
Special Rules for Digital Content Subscriptions Services or Promotional Offers
Digital course access is considered a service with immediate performance upon enrolment. Subscriptions if offered renew automatically unless cancelled prior to the renewal date. Promotional offers are non-transferable and refunds are calculated on the net amount paid after discounts. Early access or preview materials may reduce refund eligibility.
Failed Payments Duplicate Charges Chargebacks and Suspected Fraud
Failed payments must be retried or resolved within seven days to secure the booking. Duplicate charges will be investigated and refunded automatically upon detection. Chargebacks are treated as disputes and may lead to account suspension pending resolution. Suspected fraudulent activity will be reported to the relevant authorities and payments withheld until verified.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
Nothing in this policy affects statutory rights under the Consumer Rights Act 2015 Consumer Contracts Regulations 2013 or UK GDPR. Customers retain the right to pursue claims through the courts or alternative dispute resolution schemes. showridgefy complies with the Payment Services Regulations 2017 for all electronic transactions.
Contact Route Policy Changes and Last-Updated Date
For queries regarding this policy contact [email protected] or 01494 671234. showridgefy may update the policy periodically with changes notified on the website. The current version is dated 19 September 2026 and supersedes all previous versions. Customers are encouraged to review the policy before each purchase.